PROJECT DETAILS
Date: 2019
Learning Solution: Branching Scenario eLearning
Tools Used: Adobe Captivate, Adobe Photoshop
The organization identified a need for a company-wide multi-faceted patient experience program.
The organization wanted all roles trained, from front desk staff to clinical care providers.
The challenge would be training 2000 employees across 13 sites on multiple aspects of the “patient journey” as quickly as possible.
Multiple eLearning modules were developed for the organization’s Patient Experience initiative. This specific eLearning reviews the organization’s service recovery model, and offers 5 different branching scenarios tailored to different roles across the organization, allowing learners to practice service recovery.
PREVIEW THE ELEARNING MODULE BELOW!