PROJECT DETAILS
Date: 2019, 2021
Learning Solution: Interactive eLearning with Scenarios
Tools Used: Adobe Captivate, Adobe Photoshop
The organization identified a need for a company-wide multi-faceted patient experience program.
The organization wanted all roles trained, from front desk staff to clinical care providers.
The challenge would be training 2000 employees across 13 sites on multiple aspects of the “patient journey” as quickly as possible.
Multiple eLearning modules were developed for the organization’s Patient Experience initiative. This specific eLearning was geared towards the Clinical staff and providers, and aimed to reinforce the appropriate actions to take during a patient’s visit.
An initial introduction module was assigned; those who completed it attended a live, in-person session, and this reinforcement module was assigned a month after the in-person session was completed.
This custom eLearning included a pre-test - based on the learner's score, they would either need to review content, or could proceed to the "gameboard", where each tile presents the learner with a different scenario-based question.
PREVIEW THE ELEARNING MODULE BELOW!